Refund policy

We want you to feel confident shopping with WSI Toys. Eligible returns are accepted within 30 days of delivery.

Return eligibility and collectible packaging

For change-of-mind returns, items must be unused, undamaged, and in the same condition as when they were shipped. Original product packaging must be included and must be in substantially the same condition as received.

For collectible toys, the original box, card, inserts, and other retail packaging can be an important part of the product. Please handle and pack them carefully for the return journey. This does not change the procedure below for merchandise that arrived damaged, defective, or incorrect.

Return shipping and fees

  • Customers pay return shipping for a change of mind, ordering the wrong item, or no longer wanting the item.
  • Original shipping charges are non-refundable for these change-of-mind returns.
  • We do not charge restocking fees.

Damaged, defective, or incorrect merchandise

If your order arrives damaged, defective, or incorrect, email service@warriorsaleinc.com so we can review the issue and provide appropriate return instructions. Include your order number and a description of the issue; photos of the item and packaging, if available, can help us assess it.

How to start a return

Contact service@warriorsaleinc.com before sending anything back. Once your return is approved, we will provide instructions on how and where to send it. Please do not send a return without contacting us first.

Please contact us at service@warriorsaleinc.com to request a return. Once your return is approved, we will provide the appropriate return address and shipping instructions. Please do not send items back without contacting us first.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow up to 10 days for the refund to appear after approval, depending on your bank or credit card company.

Exchanges

We do not offer direct exchanges. If you would like a different item, return the eligible item and place a new order.

Questions

For help with a return, email service@warriorsaleinc.com.

Nothing in this policy limits your rights under applicable consumer law.